Safety, Security and Emergency

Safety and Security

Please don’t let anyone into the building you don’t know.
Shared spaces around your complex including laundry rooms, community rooms, and outdoor spaces are for all tenants to enjoy and use. Please be mindful of this and share the space with others.
You are responsible for the behaviour of your guests and visitors.

In an Emergency Call 111

In case of an emergency, it’s a good idea to have a plan, to help you and your whānau be prepared and keep safe.

If the fire alarm sounds evacuate the building straight away. Take your tag with you and place it on the evacuation board at the entrance to your building or complex to show that your apartment is empty.
In an earthquake, drop, cover and hold until the shaking is over.
If you are near the coast and the earthquake is long and strong, move immediately to higher ground or as far inland as possible. Don’t wait for an official tsunami warning.
Call 111 in an emergency, give them your address and as much information as possible so emergency services can respond.
Get prepared. Make a plan with your whānau so you know what to do and have all you need to get through an emergency. Visit getready.govt.nz for help to make a plan and to make your home safer.

For Emergency Repairs

How do I report a problem?

Call our contact centre on 0800 248 944 you can call 24/7 to report any maintenance issues.

Emergency Repairs – Examples include

An electrical fault, such as sparks or shocks.
Anything relating to fire safety, such as a smoke alarm that is not functioning, or that prevents you from being able to leave the property.
Oven and hob not working, so you have no means of cooking.
No water coming into the property.
Major roof leak in which water enters the home.
No electricity (check your switchboard and/or call your power company to check).
Blocked or broken toilet, and blockages of waste or sewer drains.
A fault in the bathroom that means you can’t wash yourself.
A fault with security, such as broken windows or damaged locks on exterior doors and windows.
A fault or damage that makes your home unsafe or insecure.

Fire Safety Tips - Did you Know that One in Four House Fires Start in the Kitchen?

Making your kitchen fire safe is a really important part of having a fire safe home. Here are some simple things you can do to reduce the risk of a fire starting in the kitchen.

When you’re Cooking

Don't drink and fry. Alcohol is involved in half of all fatal fires. Instead, pre-prepare a meal, get takeaways, or use the microwave. Never attempt to drink alcohol or take medication that makes you sleepy when cooking.
Don’t leave the room when cooking. If you must, always turn off the stove first. Unattended cooking is the leading cause of house fires in New Zealand.
Keep curtains, tea towels, oven mitts and any flammable items well away from the cooking area when you're cooking.

Keeping a Clean and Safe Kitchen

Clean your stovetop after each use. This prevents spilled fats and burnt foods from building up.
Keep a fire extinguisher and a fire blanket somewhere in your kitchen. Make sure you know how to use them.
If the fire alarm sounds evacuate the building straight away. Take your tag with you and place it on the evacuation board at the entrance to your building or complex to show that your apartment is empty.