Tenant Handbook 

This handbook includes useful information to help new tenants settle in into their new home. 

• Tenant Handbook (PDF)

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Affordable Rent Limit (ARL) Application 

Tenants can apply for the ARL subsidy if their rent is more than 35% of their income. Tenants also need to be receiving the maximum Accommodation Supplement from MSD which is deducted from their rent for this calculation.  

• ARL Application Form (PDF)

Public Housing Register

To apply for housing via the Public Housing Register, please contact the Ministry of Social Development. 

• Apply for Public Housing (website)
   

Tenancy forms ​
Bond lodgements, change of tenant, residential tenancy agreements, translations and more. 

• Tenancy.govt.nz
   

Toast Electric
Toast Electric is a not-for-profit electricity retailer powered by Sustainability Trust.

• www.toastelectric.nz
   

Powerswitch
An independent service managed Consumer NZ where you can find the cheapest electricity and gas plans.

• www.powerswitch.org.nz
   

Money Talks
MoneyTalks is a free and confidential financial helpline that can connect you with financial mentors and other community services.

• www.moneytalks.co.nz

• 0800 345 123
   

Citizens Advice Bureau
A nationwide network providing free, confidential, independent information on your rights and how to access the services you need.

• www.cab.org.nz

• 0800 367 222
   

Work and Income
Work and Income is here to help you financially if you're on a low income or not working.

• www.workandincome.govt.nz

• 0800 559 009
   

Community Energy Network
CEN is a national network of community energy organisations like Sustainability Trust and located in many regions around the motu. Members can provide advice and services in their regional areas.

• www.communityenergy.org.nz

EnergyMate
EnergyMate is a free energy coaching service for households at risk of energy hardship that are struggling to pay their power bill or keep their home warm, delivered by the Electricity Retailers’ Association. This service is usually offered through budget advice services. Check out the website to if there is a service in your area.

• www.energymate.nz
   

Utilities Disputes
A free, independent, and fair service that resolves complaints about electricity and gas. You should contact UD if you are unable to resolve a dispute with us or another retailer around electricity service and billing.

• www.utilitiesdisputes.co.nz

• 0800 22 33 40